PDF Download La rebelión de los náufragos (Hogueras nº 52) (Spanish Edition)By Mirtha Rivero

PDF Download La rebelión de los náufragos (Hogueras nº 52) (Spanish Edition)By Mirtha Rivero

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La rebelión de los náufragos (Hogueras nº 52) (Spanish Edition)By Mirtha Rivero

PDF Download La rebelión de los náufragos (Hogueras nº 52) (Spanish Edition)By Mirtha Rivero

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Mirtha Rivero analiza en este libro el segundo mandato de Carlos Andrés Pérez y los hechos y procesos que determinaron su renuncia, al tiempo que va develando episodios, pistas y motivaciones que ponen en entredicho verdades asumidas cómda o irreflexivamente como tales -consolidadas a lo largo del tiempo como verdades oficiales- y nos ofrece herramientas suficientes como para echar una segunda mirada, escuchar otras versiones, encajar piezas perdidas y evaluar aquellos hechos bajo una nueva luz, más nítida y desprejuiciada, gracias a la ponderación que brinda el tiempo a toda posibilidad de análisis histórico-político. Se trata de un texto que nos interpela y nos obliga a reflexionar acerca de nuestra condición republicana: ¿podemos sentirnos ciudadanos de un Estado de Derecho capaz de poner en funcionamiento la totalidad del engranaje institucional de la democracia precisamente para desmontarla? ¿Los hechos ocurridos constituyeron la única respuesta posible del sistema ante la magnitud de la crisis política de entonces? ¿Las motivaciones estratégicas de algunos personajes de la época contribuyeron a un debilitamiento institucional que podría explicar mucho de cuanto ocurre en la actualidad_ ¿Seguimos pagando el precio de la rebelión de aquellos náufragos?Acompañado del valioso testimonio de muchos de los principales actores del proceso, La rebelión de los náufragos es un riguroso trabajo de investigación periodística que analiza la trama de contecimientos que condujeron al juicio político que produjo la separación de Pérez de la Presidencia de la República aquel 20 de mayo de 1993.

• Amazon Sales Rank: #450114 in eBooks
• Published on: 2016-01-24
• Released on: 2016-01-24
• Format: Kindle eBook

About the Author Egresada de la Universidad Central de Venezuela, fue reportera del diario La Región; redactora, reportera y Jefe de Información de la sección de Economía en El Diario de Caracas. Se desempeñó como Jefe de Redacción de la revista Dinero. Escribió crónicas urbanas para la revista Estampas (El Universal). Fue columnista de Día D del diario 2001, colaboradora de la revista Contrabando y de Prodavinci.com. Es autora de «Historia menuda de un país que ya no existe». Actualmente vive en Monterrey, México.

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La rebelión de los náufragos (Hogueras nº 52) (Spanish Edition)By Mirtha Rivero PDF

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Free PDF The Customer-Driven Organization: Employing the Kano ModelBy Lance B. Coleman Sr.

Free PDF The Customer-Driven Organization: Employing the Kano ModelBy Lance B. Coleman Sr.

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The Customer-Driven Organization: Employing the Kano ModelBy Lance B. Coleman Sr.

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front.

Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers―both internal and external.

Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.

The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus.

• Sales Rank: #2189096 in Books
• Published on: 2014-12-08
• Original language: English
• Number of items: 1
• Dimensions: 10.00" h x 7.00" w x .25" l, .0 pounds
• Binding: Paperback
• 116 pages

Review

What is interesting about this book is its breadth ... it demonstrates how to use the Kano model and a wide variety of quality tools and methods to build a customer-driven organization of any kind. It takes a wide view of application rather than being in depth. It thereby sets the broader context for really understanding how to achieve customer delight rather than getting bogged down in the tools. After all, what really counts is how the principles, tools, and methods are integrated together to achieve excellent products or services―that is what the customer seeks. That is what this book achieves.
―Frank Murdock, MSIE, MS Applied Mathematics; 2014 Chair, ASQ Lean Enterprise Division; Principal Consultant, FKM Consulting

This book shows how the Kano model, Voice of the Customer, and Quality Function Deployment bring successful products into the marketplace for both service and manufacturing companies.
―James Bossert, PhD, CLSSMBB, 2014 Editor of ASQ Six Sigma Forum Magazine

The Kano model is a powerful concept in the world of quality and customer satisfaction. Lance Coleman’s book provides a very helpful introduction, illustrated with many real-world examples that help the reader get beneath the surface of the model. All types of companies, including healthcare organizations, can use this book to verify that they truly understand what their customers (or patients) need and the things that will surprise and delight them!
―Mark Graban, Shingo Prize-Winning Author of Lean Hospitals and Healthcare Kaizen, Consultant, and Speaker

With engaging stories and solid examples of how it can be applied, this book shows how to put the Kano model to practical use along with Hoshin Kanri and Quality Function Deployment. A good roundup of Lean, process improvement, control, and planning makes this book a great guide to putting the customer at the heart of the organization.
―Melvyn Thornley M.Eng MBA, CQP, CSSMBB, 2014 New Zealand Organization for Quality Vice President; Managing Director, Thornley Group

This book brings about the understanding not only of customer satisfaction as most of us understand it but something much deeper than that. Let’s call it ‘Meta Satisfaction’―the satisfaction of experiencing satisfaction. The message in the book is epitomized by a reflection on the conversation with Lance and his wife with a cabin attendant on a cruise ship. When offered praise and a tip for a service rendered, the cabin attendant replied, ‘no tip, thank you, it is my pleasure to serve you.’ Now we are talking Quality.
―Paul Harding, MSIA, Executive Director, South African Quality Institute

About the Author

Lance Coleman is a Quality Engineer and Lean Leader at The Tech Group where he serves as site Kaizen, CAPA, and customer complaint coordinator―managing the internal quality audit program. Lance has worked in Medical Device, Aerospace, and other regulated industries for over 15 years. He has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, Georgia. He is an American Society for Quality (ASQ) Senior Member as well as, Certified Six Sigma Greenbelt, Quality Auditor, and Biomedical Auditor. Lance also presently serves as the ASQ Lean Enterprise Division Publications Subcommittee Chair.

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Download PDF The Russian Revolution, 1917: A Personal RecordBy N.N. Sukhanov

Download PDF The Russian Revolution, 1917: A Personal RecordBy N.N. Sukhanov

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The Russian Revolution, 1917: A Personal RecordBy N.N. Sukhanov

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Author of the only full-length eyewitness account of the 1917 Revolution, Sukhanov was a key figure in the first revolutionary Government. His seven-volume book, first published in 1922, was suppressed under Stalin. This reissue of the abridged version is, as the editor's preface points out, one of the few things written about this most dramatic and momentous event, which actually has the smell of life, and gives us a feeling for the personalities, the emotions, and the play of ideas of the whole revolutionary period."

Originally published in 1984.

The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These paperback editions preserve the original texts of these important books while presenting them in durable paperback editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

• Amazon Sales Rank: #1132965 in Books
• Brand: Brand: Princeton University Press
• Published on: 1984-04-21
• Format: Abridged
• Number of items: 1
• Binding: Paperback
• 689 pages

Features

• Used Book in Good Condition

Language Notes Text: English, Russian (translation)

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